Support

We are there for you!

Do you have questions or need technical support? Our Service Team employees would be glad to help you at any time.

Support

How to reach us

Support times:
Mon. – Fri.: 8:00 a.m. – 6:00 p.m.
Except on federal or Bavarian state holidays

SP-EXPERT Application Support
Telephone: +49 9131 7725 111

SP-EXPERT Technical Support
Telephone: +49 9131 7725 333

E-mail support for SP-EXPERT:
spexpert.support@allegion.com

E-mail support partner:
spexpert.partnersupport@allegion.com

 

SPX service center

We updated our technical process for customer data exchange.

Protocol: HTTPS:
https://ftpservice.interflex.de/

You can also use the FTPS/SFTP capable client (we recommend FileZilla) to access the following way:

Protocol: FTPS
https://ftpservice.interflex.de/
Port: 990
Benötigte Ports: 50000-50009

Protocol: SFTP
https://ftpservice.interflex.de/
Port: 22

To guarantee an easy transition for our customers, the existing access data remains valid.

 

Remote maintenance

We use advanced remote maintenance software so that our Support Team can assist you even better in implementing specific solutions. Quick Support allows us to assist you very easily from a remote location – as though we were there with you on-site.

Get convinced and let us advise you at your place!

Request appointment